Handling Difficult Conversations at Work

A recent study revealed that more than 80% of workers are running in fear from at least one difficult conversation at work. Avoiding these seemingly scary conversations can lead to growing resentment, issues escalating beyond necessary, and eventual disengagement. Handling difficult conversations at work can be a challenge at the best times, but it doesn’t need to be like that. Learning how to articulate complex thoughts and feelings, and express them effectively in workplace contexts can reduce employee conflict, enhance communication and improve overall team dynamics for a stronger, healthier and more productive company.


Our difficult conversations at work training covers practical approaches that learners can take to better understand which subjects they find difficult to discuss in a work context and arms them with tried-and-tested techniques to improve how they breach these topics in a professional and effective manner. They will gain skills in understanding the root causes of conflicts, navigate differences, and find mutually agreeable solutions leading to a more harmonious work environment. Hard conversations at work are much more daunting when you don’t know how to handle them. Teaching your employees to skilfully articulate the work-related thoughts, feelings and experiences that make them feel uncomfortable is almost like giving them a superpower. They will feel more confident and better equipped to address challenging issues and expressing themselves, even in emotionally charged situations, leading to more effective issue-resolution and more space for the growth and development of your business.

In Person


Learning Outcomes

  • Learn to structure conversations wisely to promote a professional, effective, and mindful exchange.
  • Learn how to start, maintain, and navigate difficult conversations with confidence.
  • Identify common mistakes to be avoided during difficult conversations.

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Custodia Cabañas - DharmaWellbeing.com
“This training was transformative, insightful and holistic. It was a highly impactful session that provided me with practical strategies and effective communication tools that I have found useful when navigating challenging workplace discussions. I feel more confident in my ability to approach difficult conversations”.

Luciana Osborne

Senior Vice President at Bond Events

Custodia Cabañas - DharmaWellbeing.com
“Cesar has consistently delivered excellence in every engagement. His approach brings a truly professional structure to achieve genuine culture change with so many benefits. He is a master of his subject, an expert educator and facilitator of learning and a truly inspirational leader in his field”.

David Brient

Director at David Brient UK