Handling Difficult Conversations at Work
Handling difficult conversations at work can be a challenge at the best times, but it doesn’t need to be like that. Learning how to articulate complex thoughts and feelings, and express them effectively in workplace contexts can reduce employee conflict, enhance communication and improve overall team dynamics for a stronger, healthier and more productive company.
Our difficult conversations at work training covers practical approaches that learners can take to better understand which subjects they find difficult to discuss in a work context and arms them with tried-and-tested techniques to improve how they breach these topics in a professional and effective manner. They will gain skills in understanding the root causes of conflicts, navigate differences, and find mutually agreeable solutions leading to a more harmonious work environment.
Hard conversations at work are much more daunting when you don’t know how to handle them. Teaching your employees to skilfully articulate the work-related thoughts, feelings and experiences that make them feel uncomfortable is almost like giving them a superpower. They will feel more confident and better equipped to address challenging issues and expressing themselves, even in emotionally charged situations, leading to more effective issue-resolution and more space for the growth and development of your business.
- Learn to structure conversations wisely to promote a professional, eﬀective, and mindful exchange.
- Learn how to start, maintain, and navigate diﬃcult conversations with confidence.
- Identify common mistakes to be avoided during diﬃcult conversations.
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Senior Vice President at Bond Events
Director at David Brient UK